Home Loan Finance Online publishes general home loan information, tools and resources. You can explore our website to learn about home loans, rates and comparison concepts. We do not accept applications, quote requests or borrowing enquiries for referral, or provide personalised financial or credit advice.
We also value your feedback and suggestions - they help us continually improve the Home Loan Finance Online experience and ensure our information and resources meet the needs of our users.
For general questions, compliments or complaints about our website or its content, please write to us at the mailing address below. To receive informational content, you can subscribe to MoneyTips. A subscription is not a contact enquiry or a request for finance or referral.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to brokers’ or providers’ application, policy, loan or claims systems.
If you previously submitted an enquiry through this website under its former referral service and need assistance identifying the broker or provider to whom it was referred, you may write to us and we will check our historical referral records. This is administrative assistance with a past enquiry, not a new referral service.
Please do not include sensitive personal or financial information in your correspondence, such as passwords, banking details, credit card details, Tax File Numbers or identification documents. Include only the information necessary for us to understand your request.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about our website or its content, including the way your personal information has been handled, please write to us at the mailing address above in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If your complaint concerns a broker, lender, insurer or other financial services provider, contact that business first. If it remains unresolved, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry and manage your request, not to collect borrowing requirements or arrange new referrals.
You can request access to or correction of your personal information at any time by contacting us in writing.
Website Operator
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
For general information about financial services licensing and regulatory matters, please visit the ASIC website.
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