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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Home Loans Articles

The Hidden Costs of Home Loans: Don’t Get Caught Off Guard
The Hidden Costs of Home Loans: Don’t Get Caught Off Guard
When embarking on the journey of homeownership, many Australians find themselves navigating the complex world of home loans. On the surface, the mortgage process might seem straightforward. You find a home, secure a loan, and make payments until it’s fully paid off. However, the reality is more intricate, involving various fees and charges that can quickly add up. - read more
How to Compare Home Loans: Tips for Finding the Best Deal
How to Compare Home Loans: Tips for Finding the Best Deal
When you're in the market for a new home, finding the right loan can save you thousands of dollars over the life of the mortgage. Comparing home loans is crucial for Australian buyers looking to secure the best possible deal. With various options available, understanding the finer details can make a significant difference in your financial journey. - read more
Refinancing Your Home Loan: When and Why to Consider It
Refinancing Your Home Loan: When and Why to Consider It
Refinancing a home loan is a process many Australian homeowners consider at some point. But what exactly does it mean? In simple terms, refinancing involves replacing your existing mortgage with a new one—usually with different terms. Homeowners often look into refinancing for several reasons, whether it’s to secure a lower interest rate, consolidate debts, or switch from a fixed to a variable rate (or vice versa). - read more
Fixed vs Variable Rates: Choosing the Right Home Loan for You
Fixed vs Variable Rates: Choosing the Right Home Loan for You
For many Australian consumers, buying a property is one of the most significant financial decisions they'll make. Navigating the home loan landscape effectively is crucial to easing the journey toward property ownership. - read more

Finance News

A Cooler Property Market Could Help Prepared First Home Buyers
A Cooler Property Market Could Help Prepared First Home Buyers
24 Jun 2026: Paige Estritori
Australia’s property market appears to be moving into a more cautious phase, and that could matter for first home buyers who have felt crowded out by investors, rising prices and fast-moving auctions. Recent reporting points to weaker buyer demand after higher interest rates, federal tax changes and broader economic uncertainty prompted many purchasers to slow down or pause their search. - read more
Small Business CGT Carve-Outs May Strengthen Borrowing Confidence
Small Business CGT Carve-Outs May Strengthen Borrowing Confidence
23 Jun 2026: Paige Estritori
Australian small businesses and start-ups have gained a clearer view of future tax settings after the federal government announced significant carve-outs to its planned capital gains tax reforms. For business owners considering expansion, succession, acquisition funding or new investment, the changes could help reduce some uncertainty at a time when finance decisions are already being shaped by higher rates, tighter serviceability checks and cautious lender appetite. - read more
Payday Super Set to Test Small Business Cash Flow
Payday Super Set to Test Small Business Cash Flow
23 Jun 2026: Paige Estritori
Australian small business owners have a tight deadline ahead as Payday Super begins on 1 July 2026, shifting superannuation from a quarterly obligation to a payment made alongside wages. The reform is designed to improve transparency for employees and reduce unpaid super, but it also changes the cash flow rhythm many employers have relied on for years. - read more
Business Borrowing Keeps Climbing as Rates Stay High
Business Borrowing Keeps Climbing as Rates Stay High
23 Jun 2026: Paige Estritori
The latest Reserve Bank of Australia credit figures show borrowers are still leaning on finance, even as elevated interest rates continue to test household budgets and business cash flow. The April 2026 data points to a lending market that is not retreating, but becoming more selective, with business credit remaining the strongest area of growth. - read more

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Knowledgebase
Return on Investment (ROI):
A measure used to evaluate the efficiency of an investment or compare the efficiency of several different investments.